Showing posts with label angus and robertson. Show all posts
Showing posts with label angus and robertson. Show all posts

Thursday, February 17, 2011

Who Wins As Bookselling Suffers?


We are hardly 7 weeks into the New Year and we have already had more bad news on the book publishing High Street than in the whole of last year and probably the year before that!

Yesterday The RED group, owners of Angus & Robertson and Borders bookstore chains in Australia, and Whitcoulls stores in New Zealand, went into voluntary administration. The impact of this on franchise stores and jobs still remains unclear, but it removes miles of book shelves from the High Streets of Australia and New Zealand. This bad news follows only one day after Border went into Chapter 11 and effectively shut down a third of its outlets across the US. More bookshelf space lost. The UK is not immune with Waterstones under serious threat and closing stores and British Bookstores going under. We also have not to forget that this is happening in parallel to the biggest planned and threatened closures in UK public libraries.

These may look like localised bad news, but in terms of English language books this is a serious loss of miles of shelf space. We all presume that the slack will be taken up by the Internet and primarily by Amazon. Some believe that ebooks will just happen faster and that people will not only migrate online, but also to digital books.

It’s interesting to note, that the day major chains went into precarious waters, Kobo, the ebook aggregator supplying the chains customers, declared that they were still open for Border’s business for all those who had bought their ebooks from the chains. Kobo has built a healthy global business partly on the back of these chain’s brands need to be seen to be digital.

Kobo state, ‘the Borders ebook experience is powered by Kobo, an entirely separate company from Borders. Kobo is financially secure and will continue to maintain your ebook library no matter what happens… Kobo will continue to provide ebook services to Borders customers through Borders.com and Borders apps and desktop software. You shouldn’t notice any difference in terms of service or selection.’

Perhaps it’s a case of the ‘The King is dead. Long live the King.’

However, before we pass off this bad news as mere evolution and change, we should step back and understand what the true impact of this reduction of shelf space means to the ecosystem of book publishing.

Does the search for volume sales drive publishers into doing more high discount deals, or what is often termed as ‘special sales’ with supermarkets? As these retailers have demonstrated they will drive down the price narrow the range and will only entertain books if they make their square footage contribution.

It is difficult to envisage the Independents being able to take up the slack. If fewer inventory is going through the traditional channel, will this impact the economics of the current supply chain?

Publishers may have moved to shorter print runs, but the economics of publishing aren’t exactly short term, so decisions based on channels and sales margins may now prove suspect. We have seen the shift in the reward structure of authors and it is easy to see publishers becoming increasingly wary of risk.

We see the High Street retailer as the vulnerable player today, but you can’t remove miles of shelf space without impact

Thursday, May 15, 2008

Buy Books Win Rewards



The world of customer loyalty and rewards is ever changing and presents opportunities not just to sell vouchers but reward sales and build community rewards across a wide range of retail offers.

Imagine buying books as a result have the opportunity to win a holiday for 4 people valued at Aus $6758 and including flights, car hire and accommodation, or 4 return airfares valued at Aus $10,000 on KLM Royal Dutch Airlines to Europe and Aus$3,000 spending money, or a LG Home Entertainment System and Personal Navigation System valued at Aus $5,096. Imagine buying books and having the opportunity to win instant prizes such as 1 of 20 Aus $100 RedBalloon Days vouchers, or simply a muffin Break buy 1 get 1 free coffee vouchers or Aus $100 book packs.

Australian bookseller, Angus & Robertson, has 180 stores and has launched a customer loyalty programme with members earning one point for every dollar they spend in-store. When members reach 100 points, they are automatically rewarded with a Aus$5 gift voucher. In addition the programme also enters customers into a competition where they can win a range of instant prizes and also are entered into prize draws.

The system uses a thermal imaging graphicard which is rewritable and can change messages and images on the card each time the card is used. The card will display the number of points needed for the next reward, as well as promoting new releases and special offers.